Privacy
Internet Shop UK will never pass any of your personal details onto any other company. If you opt in to allow us to email you our regular newsletter and occasional special offers then we will. We will never mail you with any other service or products other than those sold by Internet Shop UK. The only personal items of information we will hold are your email address and name. For audit purposes we will retain copies of credit card transactions. No credit card or personal information will be retained on our computer databases as we use WorldPay, only they get your credit card details.
Security
We use WorldPay to handle all secure data transactions. Probably the most trusted payment system in the world.
Cookies
Internet Shop UK will not store any permanent cookie information on your local computer. A cookie is a small file held on your local computer specific for a domain or url. It can contain personal information that a web site might use, so for example next time you arrive at a site it remembers your name, preferences or even your credit card. We do not use this facility. Some companies use cookies to help remember who you were for your next visit. Amazon.com do this for their one-click re-ordering system, but because we do not retain your personal information once an order is processed there is no point. We believe that you have greater peace of mind knowing that our systems provide greatest security. For this, the small price to pay is re-entering a few fields for each order. If you disagree, let us know and we will change our systems.
Returns Policy
Any faulty product may be returned to us within 14 days for replacement or a full refund.
Prices
All prices shown are in Great British Pounds sterling. All prices shown are inclusive of VAT at a rate of 17.5% unless otherwise specifically stated.
What if I have a complaint
If you have any reason for complaint, please Email or telephone us. We will investigate your complaint and make an offer to resolve it within 48 hours, but usually much sooner
Cancellations
To cancel an order please email or telephone us. It is helpful if you have the order reference. Any order may be cancelled before receipt or within 7 working days of receipt for a full refund. Refunds will be made as soon as the goods are returned or within 30 days whichever happens sooner. Goods should be returned to us at the customers expense. Goods Unreturned within 30 days may be collected by us at the customers expense and deducted from the refund.
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